Return and Exchange Policy

Enjoy a hassle-free shopping experience! HOCHE products can be returned or exchanged within 7 days, as long as they are in unused condition.

To Initiate a return or exchange please write to support@hocheparis.in with your order details and reason for return/exchange.

Return and Exchange Policy

ï All products must be returned in unused condition with original tags, dust bags, and packaging boxes intact.

ï Customized or personalized items cannot be returned or exchanged.

ï Items purchased during B2G1 Sales, Flash Sales, or Final Sales are eligible for replacement or exchange only in cases where a damaged or incorrect item has been delivered.

ï Orders with free gifts are final sale items and are not eligible for return or exchange.

ï For products that are damaged or have a manufacturing defect, please contact Customer Service at support@hocheparis.in within 48 hours of delivery with relevant images/videos.

ï HOCHE will manage the pickup and delivery for returns and exchanges.

Refund Policy

• Refund processing time typically takes 7-10 days.
• After return approval, pickup arrangements are completed within 48 hours.
• Returned Item will reach our warehouse typically in 4-6 days after pickup.
• Once received we conduct a quality inspection, which may take up to 48 hours.
• After the quality check, refunds will be issued as store credit for both online and COD orders. The store credit is valid for a lifetime and can be used for any future purchases.
  
• Return confirmation and instructions will be provided through email only.

Thank you for your patience as we complete the return process.

*This return and refund policy applies exclusively to purchases made within India.