Return and Exchange Policy
Return & Exchange Policy
HOCHE products can be returned or exchanged within 7 days, provided they are in unused condition.
To initiate a return or exchange, please write to support@hocheparis.in with your order details and reason for return or exchange.
General Conditions
- All products must be returned in unused condition with original tags, dust bags, and packaging boxes intact.
- Customized or personalized items cannot be returned or exchanged.
- Items purchased during B2G1 Sales, Flash Sales, or Final Sales are eligible for replacement or exchange only if a damaged or incorrect item was delivered.
- Orders with free gifts are considered final sale and are not eligible for return or exchange.
- For damaged or defective items, contact support@hocheparis.in within 48 hours of delivery with supporting images/videos.
Return Shipment
- Customers arrange and pay for the return shipping to India warehouse.
- Return shipping cost is refundable in form of store credit.
- Order value will be refunded back to original mode of payment.
Return Approval & Instructions
- All return requests are subject to approval as per policy.
- Once approved, return instructions will be shared via email.
- Products must be returned in original condition and packaging.
Timeline for Returns & Refunds
- Customer dispatches the return after approval.
- Returned item reaches our India warehouse in 8–14 business days.
- Quality inspection may take up to 48 hours.
- Refund will be processed back to the original payment source.
- Refund processing time: 7–10 business days after quality approval.